“We believe true comfort starts from the ground up. At The Good Feet Store, our mission is to help you live the life you love — with confidence, freedom, and every step pain-free.”
Returns and Exchanges.
30-Day Satisfaction Guarantee
If you’re not 100% happy with your arch supports, you can return or exchange them within 30 days of delivery, provided that:
All items are in “as new” condition.
Products are returned in original packaging.
You include proof of purchase.
The item is unworn and in its original condition and packaging, including original tags attached.
A $25 handling fee applies to all returns; return shipping is at your expense.
Please note that postage costs are non-refundable for returns.
Exchanges
If you’d prefer to exchange your arch supports for a different style or size, we’re happy to help—just follow the same return steps above. Once we receive your original items, we’ll ship out your exchange promptly.
How to Initiate a Return
To initiate a return, please fill in the form below within 30 days of receiving your order.
Return Address:
The Good Feet Store
27 Darling Street
CARRINGTON NSW 2294
Australia
We recommend using a trackable shipping method for all returns.
Contact
When will I receive a refund?
For Online Returns
- Please allow 5-10 business days for your return to reach our warehouse.
- If approved, your refund will be processed as soon as possible and we will notify you by email.
- Please allow up to 2 weeks for processing and for funds to reach your account.
Exclusions
Returns or exchanges may not be accepted if the product:
- Shows signs of excessive wear or misuse
- Has been modified or damaged
- Is returned without original packaging
Note: Some initial discomfort or adjustment is normal as your body adapts to better alignment. This is not considered a fault under our policy.
Faulty Products
If you believe your item is faulty or defective, please contact us first. You may be eligible for:
A replacement
We may request photos, a written explanation, and proof of purchase to assess the issue.
Your Rights Under Australian Consumer Law
This policy does not affect your Statutory Rights. Under the ACL, you are entitled to remedies if a product:
Is faulty or not of acceptable quality
Doesn’t match its description
Nothing in our policy limits or excludes your consumer rights.
Need help?
Frequently Asked Questions
Most insoles and inserts are soft, cushiony, and designed for temporary comfort — but they don’t address the root cause of foot pain.
Good Feet Arch Supports are different.
They’re engineered to provide the firm, yet flexible structure your feet need to correct poor biomechanics. That means real support that works long-term — not just a quick fix.
The Good Feet Store is a global leader in arch support solutions, offering a 3-Step System designed to improve alignment, reduce foot pain, and support your lifestyle—naturally and non-invasively.
All Good Feet Arch Supports are proudly designed and manufactured in San Diego, California, using premium materials and podiatrist-designed engineering.
Good Feet began over 30 years ago in the USA with a mission to help people find relief from foot pain. We've since grown internationally, including a strong presence here in Australia.
We focus on long-term results, not quick fixes. With lifetime-warrantied products, professional fittings, and a whole-body approach, we’re committed to helping you live pain-free and with purpose.
You can shop online 24/7 or visit a local Good Feet Store for a personalised fitting experience. Our online team also offers expert guidance if you're unsure where to start.
Our 3-Step Arch Support System supports all four arches of your foot, helping to realign the body, reduce stress on joints, and improve comfort with every step.