Privacy Policy
Effective Date: 1st August 2025
1. Introduction
We at Good Feet Australia (“we,” “us,” “our”) respect your privacy and are committed to protecting your personal information. This Privacy Policy applies to personal information we collect when you interact with our online store (via our website and e-commerce services) and any other services where this policy is displayed.
2. What kinds of personal information we collect
We may collect personal information such as your name, email address, postal address, phone number, payment and transaction details, browsing and device information (including IP address and browser type), customer service correspondence, health-related information you provide (e.g., foot conditions), and marketing preferences.
3. How we collect your personal information
We collect information directly from you when you register an account, place an order, subscribe to our newsletter, or contact customer service. We may also collect data automatically through cookies and analytics tools when you use our website. In some cases, we receive information from third-party service providers in accordance with this policy.
4. Use of cookies and similar technologies
We use cookies and tracking tools to operate and improve our website, remember your preferences, analyse traffic, and deliver relevant ads. You can disable cookies in your browser settings, but this may affect site functionality.
5. How we use your personal information
Your personal information is used to process orders, provide customer service, manage your account, send service updates or marketing (with your consent), improve our website, prevent fraud, and meet our legal obligations.
6. Disclosure and sharing of your personal information
We may share your information with service providers who help us deliver our services (such as fulfilment, IT, marketing, and payments). We may also share your data if required by law or in connection with a business transfer. Where information is shared, we take steps to ensure it is protected and used only for legitimate purposes.
7. Overseas transfers of personal information
Your information may be stored or processed overseas. Where this occurs, we take reasonable steps to ensure it is handled in accordance with Australian privacy standards.
8. Security and data retention
We take security seriously and implement safeguards to protect your data. Your information will be retained only for as long as necessary to fulfil its purpose or as required by law.
9. Your rights under Australian Privacy Law
You have the right to access your personal information, request corrections, ask for deletion or restriction in certain cases, and opt out of marketing. Contact us to exercise your rights and we will respond in a reasonable timeframe.
10. Children’s privacy
Our site is not directed at children under 16. If we learn that we have collected information from a child, we will delete it.
11. Links to other websites
We may link to third-party websites. These sites are not covered by this policy. Please review their privacy practices independently.
12. Changes to this policy
We may update this policy from time to time. Changes take effect when posted on our site. Continued use of our site confirms your acceptance of the updated terms.
13. Contact us
If you have questions or concerns about your privacy, please contact us via the contact form.
Address: The Good Feet Store, 27 Darling Street, Carrington NSW 2294, Australia
(07) 3343 7604